In the modern world, support workers who can solve problems with networks and PC's, plus give ongoing advice to users, are essential in all sections of the business environment. The need for better technically qualified people is growing, as we turn out to be significantly more beholden to PC's in the modern world.

Starting from the idea that we need to choose the job we want to do first and foremost, before we can ponder which career training ticks the right boxes, how can we choose the way that suits us? Therefore, if you have no know-how of the IT industry, how can you expect to know what a particular IT employee spends their day doing? How can you possibly choose what training route will be most suitable for a successful result. Arriving at any kind of right decision only comes through a thorough study of several different key points:

* Your individual personality and what you're interested in - what work-centred jobs please or frustrate you.

* Is your focus to re-train for a certain reason - for example, are you pushing to work from home (maybe self-employment?)?

* Does salary have a higher place on your wish list than some other areas.

* Some students don't fully understand the amount of work involved to achieve their goals.

* You need to appreciate the differences between the myriad of training options.

When all is said and done, the best way of understanding everything necessary is through an in-depth discussion with a professional that understands the market well enough to be able to guide you.

Always expect the most up to date Microsoft (or relevant organisation's) accredited exam simulation and preparation packages. Confirm that your practice exams aren't just asking you the right questions on the correct subjects, but are also posing them in the way that the actual final exam will phrase them. It can really throw some trainees if the questions are phrased in unfamiliar formats. Simulations and practice exams can be very useful as a tool for logging knowledge into your brain - so when it comes to taking your actual exams, you don't get phased.

A number of men and women think that the school and FE college track is still the most effective. Why then are commercial certificates becoming more popular with employers? Vendor-based training (to use industry-speak) is more effective in the commercial field. The IT sector has realised that specialisation is necessary to meet the requirements of a technically advancing world. Microsoft, CISCO, Adobe and CompTIA dominate in this arena. Clearly, an appropriate quantity of relevant additional knowledge has to be learned, but core specifics in the exact job role gives a commercially educated student a real head start.

It's a bit like the TV advert: 'It does what it says on the tin'. All an employer has to do is know what areas need to be serviced, and then advertise for someone with the specific certification. Then they're assured that a potential employee can do exactly what's required.

If your advisor doesn't dig around with lots of question - the likelihood is they're just a salesperson. If they're pushing towards a particular product before getting to know your background and experience, then it's very likely to be the case. Occasionally, the training start-point for a person with some experience is often massively different to someone without. If you're a student starting IT studies and exams for the first time, you might like to ease in gradually, kicking off with user-skills and software training first. Usually this is packaged with any study program.

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